OUR POLICIES

When will my order arrive?

All orders will be shipped within 5-7 business days. We use USPS Priority Mail for all our shipping. Within the US, expect to receive your item 3 days after shipping.

 

Do you ship internationally?

Not yet. We are looking into international shipping options, but currently only ship within the U.S.

 

Can I return an item?

Sorry, all sales are final. No refunds or exchanges.

 

What if my items are damaged?

We take precaution when packaging our products, but understand that damages can occur during shipment. If products arrive to you damaged, please contact us within 7 days of receiving the package. Please email us a photo of the damaged product so that we can contact our carrier.

Lail Design is not responsible for lost or stolen packages. Please call USPS to resolve the matter.

 

How do I care for my ceramics?

Our products are dishwasher and microwave safe, but we recommend handwashing.